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RETURNS / EXCHANGES
You may return or exchange an item within 30 days from the date of purchase. If 30 days have passed since you made your purchase, unfortunately we can not offer you a refund or exchange.
We only accept one return/exchange per original order.
You must have proof of purchase to return or exchange any item(s) This can be a printed receipt or the packing slip.
In order for us to return/exchange your item(s):
ITEM(S) MUST BE:
If your return does not meet ANY of the above criteria, it WILL NOT be accepted.
We do not accept returns or exchanges of the following products:
If you would like to make a return or exchange, please contact our Customer Support at firstname.lastname@example.org Please do not send your item(s) back to us without contacting us first. In your email, please include your order number, the item(s) you would like to return/exchange, and reasons for the return/exchange. After we receive your email, we will then email you an RMA number (Returned Merchandise Authorization number) that you will need to include in the package for the return. (Please see additional instructions below, in the RETURN SHIPPING section of this document)
Please note that we will not process any returns/exchanges through social media sites.
DAMAGED OR DEFECTIVE ITEMS
If your item(s) has damage due to a manufacturing defect, please contact us immediately by email at email@example.com and include a clear photo and detailed description of the defect, so we can verify the issue and get a replacement out to you as soon as possible. We will email you an RMA number that you will need to include in the package for your return.
GIFT CARD RETURNS
If you are returning an item that you received as a gift or was purchased with a gift card, your return will only be processed as an in-store credit. The in-store credit will be issued to you for the original purchase price of the item.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected:
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you have not yet received your refund and it's been 5-7 business days since your return was received at our facility:
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded but we will issue an in-store credit for the sale price of your item(s)
If item(s) are defective or damaged:
If you simply ordered the wrong size and need to exchange it for the correct size, please email us at firstname.lastname@example.org and let us know. We will gladly get the right size out to you, however shipping charges will not be covered.
To return your item(s), please verify the following:
Please use the appropriate packaging and mail your return to:
REVOLUTION MANUFACTURING RETURNS
1242 E EMPIRE STREET
BLOOMINGTON, IL 61701
If you have any questions or concerns or just need some help with a return or exchange, please don't hesitate to contact us! We are always happy to help!
Phone: (309) 446-0011