FREQUENTLY ASKED QUESTIONS

HOW DO I CONTACT CUSTOMER SERVICE?

WHAT IS YOUR RETURN/EXCHANGE POLICY?

RETURNS / EXCHANGES

You may return or exchange an item within 30 days from the date of purchase. If 30 days have passed since you made your purchase, unfortunately we can not offer you a refund or exchange.

We only accept one return/exchange per original order.

You must have proof of purchase to return or exchange any item(s) This can be a printed receipt or the packing slip.

You must contact us for a RMA number before returning/exchanging your order.


For full details and requirements on returns and exchanges please view our complete Refund Policy HERE.

hOW WILL MY ORDER BE SHIPPED AND HOW LONG WILL IT TAKE?

Shipping rates are calculated at checkout. We ship orders Monday - Friday (excluding holidays) and try to have all orders shipped out of our facility within 24 hours of the order being placed. With that being said, please allow up to 7 days for for orders to ship, in case of unexpected delays, especially during special promo events and around the holidays. We ship using USPS and it typically takes around 3-7 business days for you to receive your order. When your order ships, you will receive an email with tracking information.


View our Shipping Policy HERE.

 

do you ship to apo/fpo address?

We certainly do. When shipping to APO or FPO, please make sure that the address is formatted correctly so there are no issues when shipping the order.


View our Shipping Policy HERE.

 

Do you offer international shipping?

We do offer international shipping. You can find the complete details on our Shipping Policy page.


View our Shipping Policy HERE.

 

wHAT DOES IT MEAN IF SOMETHING IS SOLD OUT?

If you see an item marked "Sold Out," it means that we currently do not have any inventory of that item on hand. If you would like to be notified when the item is back in stock, click the red "Notify When Available" button on the right hand side of the product page. You can select size, color, etc. and then an email will be sent to you once we restock your item.

WHAT DOES AMERICAN MADE MEAN?

American Made is in our blood here at Revolution Manufacturing. Generations of our families have been and still are proud, hard-working, blue collar skilled tradesmen. So to us, American Made means more than just designed, printed, packaged, and shipped in the USA. It means manufactured here as well. 


We decided early on that if we could source American made materials that met our quality requirements and were available in the options we wanted to offer our customers, we would choose to produce our products using American made materials instead of cheaper foreign-made materials.  Even though using American made materials has a higher cost on our end, we feel we are staying true to who we say we are as a company and as patriotic Americans. We feel good knowing that we are supporting American jobs, American companies, and American workers when we put our Made in America stamp on our American Made products. We truly believe in the quote "You are what you do, not what you say you'll do". 


We have great respect for our history and the monumental importance of industrial innovation and revolution. We hold in high regard the vital role American manufacturing plays in the evolution of our country. So keep supporting American industry and Buy American Made!

ARE ALL OF YOUR PRODUCTS AMERICAN MADE?

All of the products that we currently offer are American Made, except for our hats.


Above all else, our number one priority is to produce the best quality products for our customers and we believe in getting what you pay for. So while we strive to source everything in the USA, the unfortunate reality is that this often proves to be difficult and in some instances, impossible.


For example, we tested and regularly wore sample hats from several American manufacturers for over a year. The sad truth we discovered was that most of the American made hats were of lesser quality than the imported hats we tested and wore. The styles and color options with the American made hats were very limited. In addition, the lack of available manufacturing facilities equipped to produce on a large scale drove the cost up too high for us to be able to produce hats that could be reasonably priced.  Most of our hats are produced in Vietnam, home to the world's largest infrastructure of hat manufacturing facilities, utilizing some of the most advanced equipment in the industry. However, we are committed to finding an American manufacturer so the search continues...


Our mission will always be to make everything we possibly can in the United States and we hope to grow to a point where we have the resources available to produce all of our products right here in our own facility.

DO YOU OFFER GIFT CARDS?

Gift Cards will be available for purchase starting the week of December 9th, 2019

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