You may return or exchange an item within 30 days from the date of purchase. If 30 days have passed since you made your purchase, unfortunately we can not offer you a refund or exchange.
We only accept one return/exchange per original order.
You must have proof of purchase to return or exchange any item(s) This can be a printed receipt or the packing slip.
In order for us to return/exchange your item(s):
ITEM(S) MUST BE:
- In the same condition that it was when you received it.
- It must be in the original packaging with tags attached.
If your return does not meet ANY of the above criteria, it WILL NOT be accepted.
We do not accept returns or exchanges of the following products:
- Personal care items
- Hazardous materials
- Flammable liquids or gases
- Perishable items
- Items purchased on Clearance
- Items that are Discontinued
- Limited Edition items
- Gift cards
- Stickers, decals, and posters
- Wax Melts, and Samples
If you would like to make a return or exchange, please contact our Customer Support at firstname.lastname@example.org Please do not send your item(s) back to us without contacting us first. In your email, please include your order number, the item(s) you would like to return/exchange, and reasons for the return/exchange. After we receive your email, we will then email you an RMA number (Returned Merchandise Authorization number) that you will need to include in the package for the return. (Please see additional instructions below, in the RETURN SHIPPING section of this document)
Please note that we will not process any returns/exchanges through social media sites.