View our Shipping Policy HERE.
CANDLE & MELTS F.A.Q's
HOW WILL MY ORDER BE SHIPPED AND HOW LONG WILL IT TAKE?
HOW ARE YOUR CANDLES, MELTS, AND SAMPLES MADE?
All of our candles, melts, and samples are hand poured in small batches right in our facility in the heart of the Midwest. We also design and print all of our own labels and packaging.
WHAT DOES THE BATCH NUMBER MEAN?
wHAT DOES batch number mean?
Because we pour everything by hand in small batches, batch numbers are a part of our quality control process. When you see a batch number on one of our products, it shows which batch that product was produced from.
WHAT TYPE OF WAX DO YOU USE?
what type of wax do you use?
Our wax is a non-toxic, clean-burning proprietary blend of natural soy and food grade paraffin. After much research and testing, we chose to use a premium wax that not only performed exceptionally well with both hot and cold throw, but also met our extremely high standard of quality and safety.
WHAT TYPE OF FRAGRANCE DO YOU USE?
We use only the highest quality fragrance oils derived from a blend of natural essential oils (extracted from seeds, flowers, roots, stems, leaves, or bark) and synthetic fragrances (made specifically for candle-making by perfumers and fragrance chemists). All of the fragrances we use are 100% phthalate-free and also exclude materials with similar health concerns, including those on California's Prop 65 list. No carcinogens, mutagens, reproductive toxins, organ toxins, or acute toxins.
WHAT TYPE OF WICKS DO YOU USE?
We only use premium cotton wicks in our candles. Our wicks are made using textile grade cotton and are designed to promote clean burning and minimize mushrooming.
The use of lead in candle wicks was formally banned in in the USA in 2003, so there should no longer be any reason to be concerned about lead wicks. Just another reason to buy American made!
WHAT IS THE PROPER WAY TO BURN MY CANDLE?
Always trim the wick to 1/8" - 1/4" before lighting. . . always! Remember to keep all wick trimmings out of the candle. Burn your candle for 3-4 consecutive hours each time you light it so the wax melts over the entire surface of the candle. This is especially important the very first time you burn it. Doing this will ensure a consistent burn throughout the life of your candle. Always burn your candle in a well ventilated area, away from drafts, vents, and ceiling fans. Never leave it burning unattended and make sure that children and pets can not reach it. Keep your candle away from flammable materials, never burn it around anything that could catch on fire, and only burn on a heat resistant surface. The jar and the wax can get very hot while burning, so do not touch it or move it when lit. Do not burn longer than 4 hours at a time and never extinguish with water. Stop burning when your candle has only 1/4" - 1/2" of wax left in the bottom. Burning past this point is dangerous because excessive heat could cause the glass to crack or break. Please also refer to the Candle Care Guidelines instruction card we include with every order.
WHY DO I NEED TO TRIM THE WICK?
This is probably the most important step in getting the very best out of your candle. Trimming the wick properly will help prolong the life of your candle (It can burn up to 25% longer if you trim every couple hours!) and keep your candle burning safely. ALWAYS trim the wick to 1/8" - 1/4" before each burn. This keeps the flame from getting too large, helps to produce a cleaner burn with less soot/smoke, and optimizes burn time and fragrance diffusion. If you notice the flame is getting too large while burning, extinguish the flame, trim the wick, and relight your candle. After burning, you may notice some carbon build-up on the end of the wick (this is called "mushrooming"). This is normal, but will affect the way your candle burns if it is not removed. Remember to keep all wick trimmings out of the candle. Please also refer to the Candle Care Guidelines instruction card we include with every order.
WHAT ARE WET SPOTS?
Wet spots are just imperfections caused by the wax reacting to changes in ambient temperature while cooling. Sometimes the wax will shrink away from the glass, causing spots on the glass. These imperfections are purely cosmetic and will not affect the performance of your candle in any way.
WHY IS THE WAX YELLOW ON ONE SIDE?
If your jar or container is exposed to natural sunlight or fluorescent lighting, the vanilla oil content in the fragrance can cause the wax to discolor slightly and turn yellow. This does not affect the performance or scent quality in any way.
ARE YOUR JARS REUSEABLE?
Yes they are and we hope you'll want to reuse them! There are several ways to remove wax from jars, but here's what we do. When the remaining 1/4" - 1/2" of wax has cooled and is solid, you can scoop it out into the trash. Using a paper towel, you can wipe out as much residue as possible and then wash with hot, soapy water. We recommended using a bucket in the sink because you don't want any wax residue going down the drain. Repeat wash if necessary and wipe dry. You can also wipe the inside with isopropyl (rubbing) alcohol if any residue remains. Now you can use your jar for any number of things, holding pens and pencils, storage for bathroom items like cotton swabs or cotton balls, as a small planter, etc.
WHAT DOES IT MEAN IF SOMETHING IS SOLD OUT?
If you see an item marked "Sold Out," it means that we currently do not have any inventory of that item on hand. If you would like to be notified when the item is back in stock, click the red "Notify When Available" button on the right hand side of the product page.
HOW DO I CONTACT CUSTOMER SERVICE?
WHAT IS YOUR RETURN/EXCHANGE POLICY FOR CANDLES, MELTS, AND SAMPLES?
RETURNS / EXCHANGES
If there are any issues with your order, please contact customer service by email within 3 business days of receiving your shipment.
Unfortunately at this time, for everyone's safety we can not accept any returns or exchanges for these products. We try our best to accurately describe our scent profiles, but everyone perceives scent differently. If you are unsure about a scent, we recommend trying out our samples first.
For full details and requirements on returns and exchanges please view our complete Refund Policy HERE.